Yaekel-Associates Ins. Service, Inc.
Customer Service Representative
Full Time • Belleville
Benefits:
- Commission
- FSA
- Long Term Disability
- Short Term Disability
- Life Insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
We're expanding our team and seeking Commercial Lines Customer Service professionals to join us. With a 125-year commitment to community service, your role as the newest Customer Service Representative plays a vital role in maintaining strong customer relationships, handling inquiries and concerns with efficiency and professionalism. Collaborate with Account Managers and Producers in a team that values compassion. If you're dedicated to helping others, apply today!
Responsibilities:
- Provide service to existing clients, including policy updates, quotes, payments, and answering inquiries.
- Handle customer calls and correspondence related to new or existing insurance policies, and service all claims.
- Assist in understanding and meeting the needs of new clients, researching policy options, and negotiating with carriers.
- Schedule appointments or client calls to review policies, assess coverage needs, and bind renewals.
- Resolve product or service issues by identifying concerns, explaining solutions, and ensuring resolution.
- Review audits or policies, verify accuracy, and facilitate corrections between clients and carriers.
- Maintain detailed records of customer interactions in the agency management system.
- Collaborate with team members, mentor staff, and participate in meetings.
Qualifications:
- Hold the required state insurance license with one year of insurance account management experience.
- Demonstrate strong knowledge of insurance products, rating procedures, and industry operations.
- Exhibit excellent customer focus, phone etiquette, written and verbal communication skills, as well as proficiency in math and reading.
- Possess a sense of urgency, attention to detail, multitasking ability, and problem-solving skills.
- Have excellent time management skills and proficiency in technology, including agency management systems.
Benefits/Perks:
- Competitive Salary + Commission & Bonus Potential
- Vacation, Sick Time, and Holidays
- Medical, Life, Dental, Vision Insurance
- Short-Term and Long-Term Disability
- FSA
- 401K with match
- Professional Development
- Job Stability in a growing industry
Compensation: $40,000.00 - $50,000.00 per year
For over 125 years, Yaekel & Associates Insurance Services Inc. has been committed to carrying on a tradition of excellent customer service that our clients can rely on. We have a stellar reputation with thousands of businesses, professionals, and individuals in our communities.
Working with an independent agency is a great career choice! The demand for insurance professionals is growing every day. If you’re looking for a career that offers flexibility, job stability, competitive compensation, and more, then you’ve come to the right place!
Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
YOUR FUTURE STARTS HERE!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to the Independent Insurance Agents of Illinois Association.
(if you already have a resume on Indeed)
Or apply here.
Career in a Growing Industry
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)
Salary plus Commission and Bonus Potential!
Insurance Benefits
We offer our administrative staff Health, Life, Dental and Vision Insurance as well as Short-Term and Long-Term Disability coverage.
401k
Our 401k plan includes a Roth option as well as an Employer Match.